Privacy Policy for SMS and Email Data
Effective Date: December 16, 2024
Mow-It-Pros (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect information related to SMS and email communications. By using our services or providing your contact information, you agree to the practices described in this policy.
What Information We Collect
We may collect and store the following information when you provide it to us directly:
-
Your name
-
Your phone number
-
Your email address
-
Any additional information voluntarily shared through SMS or email communications
How We Use SMS and Email Data
We use SMS and email data solely for the following purposes:
-
Service Updates: To provide updates related to the services you have requested (e.g., appointment scheduling, service progress, or completion notifications).
-
Quotes and Inquiries: To respond to your requests for quotes or other inquiries.
-
Customer Support: To communicate with you regarding any questions, issues, or follow-ups necessary to deliver exceptional service.
We will not use SMS or email data for any other purpose without your prior consent.
​
Text/SMS Marketing
-
If you choose to opt-in to SMS communications from Mow-It-Pros, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Mow-It-Pros as well as information related to your queries.
Consent to Receive Automated Messages
-
You understand that consent to receive automated messages is not a condition of purchase or use of Mow-It-Pros services Messages may include but are not limited to, order confirmations, updates, and special offers.
-
Frequency of Messages Message frequency may vary based on your texts, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.
Opt-Out and Support Options
-
You may opt out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text "START" to receive SMS messages again.
-
For assistance with the messaging service, text "HELP" or contact support@mowitpros.com Wireless Carrier Rates and Services Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages
Data Sharing and Disclosure
We value your privacy and do not sell, share, or rent your SMS or email data to third parties for marketing purposes. We may only share your data under the following limited circumstances:
-
Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g., SMS or email platform providers), bound by strict confidentiality agreements.
-
Legal Compliance: If required by law or to protect our legal rights.
Data Retention
We retain SMS and email data only as long as necessary to fulfill the purposes outlined above or as required by law. Once the data is no longer needed, we securely delete it.
Your Choices
You can opt out of SMS and email communications at any time by replying with “STOP” (for SMS) or contacting us directly via email. However, opting out may limit our ability to provide updates or respond to your inquiries effectively.
Security of Your Information
We take reasonable measures to protect your SMS and email data from unauthorized access, disclosure, alteration, or destruction. However, no method of communication or electronic storage is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your SMS and email data, please contact us at:
Mow-It-Pros
Phone: (980) 342-8104
Email: support@mowitpros.com
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.